Note: In order to access the LifeWorks EAP website and mobile app content, employees must have valid ESS login credentials. See below for more information.
The LifeWorks Employee Assistance Program (EAP) is a personalized well-being resource for clergy and lay employees of the Catholic Church in Michigan. The LifeWorks platform blends a user experience with access to clinical experts in order to help people achieve mental, physical, social and financial well-being. LifeWorks EAP—designed by MCC to be consistent with the teachings of the Catholic Church—offers confidential support to employees and any dependents with issues related to work, life and everything in between. Accessible via telephone, web browser or through a mobile application that can be downloaded from the App Store or Google Play (download the “LifeWorks” app, tap Log In, then enter code “MCC”) EAP offers you and your dependents:
- 24/7 access to professional, caring consultants for advice and support
- 24/7 access to content that includes hundreds of articles, recordings, quizzes, and self-assessments
- 24/7 telephone access to Master’s-level counselors for immediate and short-term support
- Referrals to telephone, in-person, or secure video counseling
- Connections to Catholic support agencies in your community
Frequently Asked Questions
- What is an Employee Assistance Program (EAP)?
- What information is available at the LifeWorks Employee Assistance Program?
- Who can use the LifeWorks EAP?
- Is there a cost?
- Is the LifeWorks EAP, counselors and information consistent with Catholic teaching?
- How do I access the EAP?
- Is the LifeWorks EAP confidential?
- Is the EAP accessible via Mobile App?
- How do I speak with a counselor or find a referral?
- How do I access the LifeWorks EAP website?
- Can family members or dependents join?
What is an Employee Assistance Program (EAP)?
Employers from all sectors of society are increasingly interested in their employees’ wellness and well-being. Non-profit, for-profit, government agencies, and religious employers are discovering new ways to help their employees navigate some of the more challenging parts of life by connecting them with professional services and licensed counselors. Employee Assistance Programs offer information, articles, self-assessment quizzes, and referrals to counselors on topics that range from stress and anxiety, work-life balance, relationship struggles, financial concerns and substance use, just to name a few.
What information is available at the LifeWorks Employee Assistance Program?
The LifeWorks EAP is a multi-source platform full of personal wellness information that can be accessed by calling a professional counselor, reading a webpage, or browsing through the app on your phone. The website and mobile app contain articles relevant to common well-being topics such as stress, personal budgets and relationship struggles. You’ll find short videos and audio clips that help with familiar subjects such as breathing exercises, observing your heart rate, boosting your mental energy, keeping the peace at home, and dozens of other common topics that most people experience in their day-to-day lives.
Who can use the LifeWorks EAP?
The LifeWorks EAP platform is available to clergy, religious and lay employees (and any dependents) of the Catholic Church in Michigan employed at a diocesan or non-diocesan unit scheduled to work 20 or more hours per week.
Is there a cost?
No. All of the information and consultation services accessible on the EAP platform are provided to employees and any dependent at no cost.
Is the LifeWorks EAP, counselors and information consistent with Catholic teaching?
Yes. Michigan Catholic Conference tailored the LifeWorks EAP in collaboration with the human resource offices of the Catholic dioceses in Michigan. Any information that promotes activities or services contrary to the teachings of the Catholic Church has been specifically excluded from the site.
How do I access the EAP?
Using a Single-Sign On feature, users are granted access to the LifeWorks EAP platform by using their existing MCC Employee Self-Serve (ESS) login credentials. ESS is a website where employees can view currently available benefits such as medical and dental coverage; employees can also calculate a future pension benefit or make benefit plan changes during the Open Enrollment period at the ESS site.
Those who do not have ESS credentials, or those who may have forgotten their password should visit mcc.hroffice.com/ESS and click ‘New User? Register Here’ or the ‘Forgot Password’ link on the ESS login page. Once login credentials are received the user may then access LifeWorks EAP.
Is the LifeWorks EAP confidential?
Yes. Michigan Catholic Conference designed access to the EAP in a manner that ensures confidentiality and security. Information reviewed online, available on the app or discussed with a professional counselor is known only to the employee. Employers will have no information related to employee EAP use.
Is the EAP accessible via Mobile App?
Yes. Start by downloading the “LifeWorks” app for your iPhone at the App Store or for your Samsung or other device at the Google Play Store. Once you’ve downloaded the app, tap Log In, enter the code ‘MCC,’ then login using your ESS credentials.
How do I speak with a counselor or find a referral?
To speak with a counselor or to find assistance with a referral, contact LifeWorks at 888-456-1324. If English is not your first language, LifeWorks is able to provide access to over 200 spoken languages. En Español: 888-732-9020. Professional counselors are trained to provide assistance and referrals to employees of the Catholic Church in Michigan.
How do I access the LifeWorks EAP website?
Employees may visit the EAP website one of two ways. The website is located at https://mcc.lifeworks.com. Click Log In and do so using your ESS credentials. The website may also be accessed via MCC’s ESS page: visit www.micatholic.org and click Secure Login, then Employee Self-Serve. Once logged in to ESS, you may then click on the LifeWorks banner to be redirected to the website. Remember: to access the EAP app or the website you must have valid ESS login credentials.
Can family members or dependents join?
Yes. Employees who have signed up for the LifeWorks EAP can invite up to five family members or dependents to access the LifeWorks EAP. Invitations can be sent to family members or dependents through the LifeWorks website or on the mobile app.
From your web browser, head to mcc.lifeworks.com and log in with your ESS credentials. From there, hover over your profile picture on the top right of the LifeWorks website and select “Profile” from the drop-down list. Under your email on the left, click the “Family” button to view your dependent accounts. To send an invitation to join LifeWorks, click “Invite Family Members,” and input an email address for your dependent.
By tapping the “More” tab on the bottom of your Lifeworks app, you will see an option to invite your dependents. By tapping on “Invite Family” and then “Invite to LifeWorks,” you’ll be prompted to enter an email address for your dependent to Sign Up on the app.
The invitation will be sent to the designated email with instructions on how to get started with the LifeWorks system through the App Store, Google Play, or the LifeWorks website. A unique invite code will be provided in the email for your dependent. This is different from the code provided to employees mentioned in the Mobile App section above. Once signed up, dependents will have access to the same features as the primary employee.